Support
We're here to help.
The fastest way to reach us is by email — a real person reads every message and replies, usually within one Australian business day. If your question is below in the FAQ, you'll get an answer faster there.
Response time: typically within 1 business day (Sydney). Urgent welfare concerns about your pet should go straight to your veterinarian — we're not equipped to triage them in real time.
Common questions
Other resources
- Privacy Policy — what we collect, where it's stored, your rights under Australian law.
- Terms of Use — the rules of the road for using the Services.
- OAIC — if you'd rather complain to the Australian privacy regulator about something we've done, you can. We'd appreciate you trying us first at privacy@au.household.pet.
Household Pet is operated from Australia. Our reply hours follow Sydney business hours (AEST/AEDT). Veterinary information shown in our app is general guidance only — always consult a registered veterinarian for medical concerns about your pet.